Returns & Refunds Policy
Review our guidelines regarding product eligibility, damaged or missing items during transit, and how we handle resolution requests efficiently.
We Stand Behind Our Compounds
Due to the sensitive nature of research chemicals and peptides, returns of opened products cannot be accepted. However, we take full responsibility for shipping errors, transit damage, or missing parcels.
Policy Terms & Conditions
Product Return Eligibility
Items must be unopened, sealed in their original packaging, and in the exact condition received. Due to strict quality and sterility standards for research supplies, opened vials cannot be returned.
- Unopened items accepted within 14 days of delivery
- Original packaging and seals must remain intact
Damaged or Defective Goods
If your order arrives damaged, broken, or if you received an incorrect item, please notify our support team within 48 hours of delivery with photographic evidence.
- Free replacement dispatched for verified transit damage
- Include photos of outer packaging and items received
Refund & Credit Issuance
Once your returned item is received and inspected, we will notify you of approval. Approved refunds are processed back to your original manual payment method or issued as store credit.
- Processed within 3 to 5 business days upon inspection
- Crypto or bank transfer reimbursement options
Return Shipping Guidelines
Customers are responsible for paying return shipping costs for standard change-of-mind returns. Shipping costs are non-refundable unless the return is due to our error.
- We cover return costs for incorrect or defective items
- Tracking recommended for all return packages
Need to Request a Return or Replacement?
Contact our support team with your order number and photos of any transit issues, and we will resolve your request promptly.